Emergencies Emergency Contacts Incident Command System and the Incident Commander Evacuation Plan Fire Medical Emergencies Power Failures Bomb Threats Chemical, Biological or Radiological Event Terrorist Threats Civil Disturbances Workplace Violence Earthquakes Hurricanes and Floods Tornado / Severe Weather


In the event of an earthquake, DO NOT ATTEMPT TO LEAVE THE BUILDING. Reports indicate that you are safer within a building until the tremors subside to avoid falling debris and downed power lines. If evacuation is necessary, know where the locations of possible safe refuge areas are outside and away from the building. Have a plan for reuniting with your family. Have a predetermined out-of-state person for your family members to contact.



  1. Remain calm. Do not exit the building. DO NOT USE ELEVATORS. If you are in an elevator, exit as soon as possible.
  2. Move away from the perimeter of the building. Stay away from windows, bookcases, filing cabinets and any objects that may fall or shatter.
  3. Take cover under a desk or another sturdy object, in a corner or against the wall in the core of the building. Protect your head and body with your arms and legs. DROP, COVER and HOLD.
  4. Do not move to take cover in a stairwell; it is important that you take cover immediately. However, if you are at a stairwell when the earthquake occurs, use it.


  1. Be prepared for aftershocks.
  2. Check for injured and assist if possible. Do not move a seriously injured person unless they are in immediate danger. Call 911 and notify the Customer Service Center of injuries. [See the Medical Emergencies section of this Guide].
  3. Check for fires, gas and water leaks and electrical shorts. DO NOT use matches, cigarette lighters or turn on electrical switches or appliances. If you smell gas, call 911 immediately, and then call the Customer Service Center.
  4. Open doors carefully. Watch for falling debris.
  5. Stay away from windows/glassed areas.
  6. Replace telephone receivers, in case the telephone system works. Use telephones for emergency calls ONLY.
  7. Listen to the radio for emergency reports.
  8. Do not spread rumors regarding the building condition, extent of damage and injuries. This may cause a panic.
  9. Cooperate with the local authorities.
  10. Report all damage to the Customer Service Center as soon as possible.
  11. Notify the Customer Service Center if your company chooses to close and leave the building.
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