Frequently Asked Questions (FAQs)

What are the building’s hours of operation?

The building is unlocked from 6 AM until 7 PM, Monday through Friday except for holidays. Seven (7) days per week, Security is on site 24 hours a day. Tenants have 24 hour access to the building through the key card system. All tenant access cards are to be used to enter the building after hours and on weekends.

What are the Management Office hours of operation?

The Management Office is open from 8 AM until 5 PM, Monday through Friday except for holidays. This office is closed on Saturday and Sunday.

How do I contact the Management Office after normal business hours?

For your convenience, the main office number, (404) 607-6700, is forwarded to the Security desk after hours and on weekends. If there is an emergency, the security officer will call the appropriate Management/Engineering personnel. If you desire to leave a message for someone in the management office, the Security Officer can forward you to the proper extension.

What are the ways I can submit a service request or a work order?

Simply click on the "Service Requests" Quick Link to submit an online request (highly recommended) and/or feel free to contact Management Office directly at (404) 607-6700.

What are the miscellaneous services provided by the building to tenants at an additional cost?

The following is a list of some of the services provided to tenants at an additional cost:

  • Access Card
  • Key Copy
  • After hours HVAC $45/hour.
  • Specialty Cleaning Services

What hours does heating and/or air conditioning run and am I able to request extended heating and/or air conditioning?

The building provides heating and air conditioning from 8 AM until 6 PM, Monday through Friday, and 8 AM until 1 PM on Saturday except legal holidays. Any tenant requiring heating and/or air conditioning on Saturdays or beyond these hours can enter their service request online via the "Service Requests" Quickl Link or by calling the Management Office at (404) 607-6700. All heating and/or air conditioning outside the above hours is at an additional charge and must be requested at least 24-hours in advance of service or 48-hours for the weekends. Alternatively, your suite has an override switch that provides on-demand extended time. This usage will be tracked and an associated monthly bill will be added to your account.

How often does our office space get cleaned?

The building janitorial crew cleans the building and your office space on a nightly basis, Monday through Friday except legal holidays. There are day porters on staff Monday through Friday except legal holidays. Cleaning crews typically start at approximately 6 PM and may work until 1 AM. This includes trash removal, vacuuming the carpets, light dusting and any items thrown away that are clearly marked. Detail work may be performed on Saturdays and Sundays during day time hours.

How can names be added and/or removed from the building directory?

To request a change to your company’s directory information, click on "Service Requests" Quick Link to submit an online request, and/or feel free to contact the Management Office directly at (404) 607-6700.

When the power goes out, what do I do?

If you experience a power outage, please contact the Management Office immediately at (404) 607-6700. If it is after hours, your call will go directly to the Security Desk for assistance.

When an incident occurs (i.e., someone slips and falls or has a medical emergency), what do I do?

If required, contact the appropriate medical authorities and then contact the Management Office. The Management staff will be able to promptly dispatch personnel to assist the medical authorities to your space as quickly as possible. After the emergency is handled, or in the case that it does not require medical attention or transportation, an incident report must be filed with the Security Director.

Where should deliveries be directed and at what timeframe are deliveries permitted?

All deliveries should be directed to the loading dock. All major moves/deliveries must be scheduled in advance during non-business hours, 6pm-7am Monday through Friday, all day Saturday, or all day Sunday. Property Removal forms from the tenant and a current certificate of insurance from the mover are required prior to the delivery or pickup being approved by the Management Office. (Please refer to the building rules and regulations for further details).

What elevators should delivery personnel utilize?

All deliveries must utilize the building freight elevators; no deliveries will be permitted to use the passenger elevators.

What amenities are available at Promenade?

Bistro 1230, Page One News + Sundries, The Bean Counter Coffee Shop, The Commons Internet Lounge, Promenade Dry Cleaning, Success Detailing in Parking Garage, Executive Shoe Shine, Promenade Dental, Pulse Fitness. The Promenade also features two conference rooms: the Picasso Room,, which seats 44 and the Da Vinci Room, which seats 20. There is a parking garage with 3 entrances. One is located on 14th street and two are located on 15th street. Covered walkway to the building. Public Transportation is available via the Arts Center MARTA Train Station located across 15th Street. An ATM is located in the Garden Lobby - Mid Rise Elevator Bank.The Postal Service is located on the Promenade level. There is a designated smoking area at the Level One Parking Garage.

Should you desire additional information or have suggestions or comments regarding any of the above topics, please do not hesitate to contact the Management Office at (404) 607-6700.

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